Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.antija.com. By making a purchase, you agree to the terms set forth in this policy.

Return Eligibility

Timeframe for Returns

You have 30 calendar days from the date of delivery to initiate a return request. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +39 055 5889521within the eligible return period. You will need to provide your order number and reason for return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original method of payment.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Item returned is not in its original condition
• Item is damaged or missing parts not due to our error
• Item is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [email protected]. You will be responsible for return shipping costs unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +39 055 5889521. We will arrange for a replacement or refund and cover all associated shipping costs.

Customer Responsibilities

Customers are responsible for:

• Ensuring return items are properly packaged to prevent damage
• Including all original tags and accessories
• Providing accurate return information
• Adhering to the 30-day return timeframe

Contact Information

For any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +39 055 5889521
• Address: Corso Vittorio Emanuele 64, Firenze, Toscana 50196, Italy

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.antija.com.